Frequently Asked Questions

Contact Us

How do I contact customer support?

Please email Guideline Central at info@guidelinecentral.com or call (407) 878-7606 during the hours of 9am-5pm (eastern), Monday–Friday. We respond to most support tickets within one business day.

The American Medical Association Unified Service Center is unable to provide order or technical assistance in connection with Clinical Practice Guidelines + Codes.

Product Offering

Can I print a physical copy of my order?

Due to copyright restrictions, you are not able to print the CPG + Codes. We apologize for any inconvenience.

How often are new titles added to the CPG + Codes series?

We are regularly adding new titles. Ultimately, more than 200 titles will be available in the CPG + Codes series.

How often are the titles within the CPG + Codes series updated?

Each title is on a slightly different revision and update schedule. Guidelines are typically updated or reaffirmed every 3 to 5 years. ICD-10 and CPT® codes are updated yearly and correspond to respective implementation dates.

How are titles within the CPG + Codes series developed? Are the products credible?

These are by far the most credible guideline derivatives in existence. Each quick-reference guideline is reviewed and approved by the authoring organization prior to publishing. In many cases, the chairs and co-chairs of the original guideline serve as the expert reviewers. Rest assured that even though the guidelines are summarized from the original, full-text version, important information is never omitted or changed in any way, shape, or form. ICD-10-CM codes are provided by coding experts at AAPC. This digital series is supported by content from some of the most credible and well-respected organizations in healthcare.

What is a subscription?

When purchasing a CPG + Codes title, you are purchasing a single-user license to access that title, or package of titles, for a period of one year.

What is the Clinical Practice Guidelines + Codes series?

Clinical Practice Guidelines + Codes (CPG + Codes, for short) are the most credible resources in the market, combining quick-reference versions of official clinical guidelines with ICD-10-CM and CPT® codes.

Each title in this digital series is based on a set of condition- or disease-specific guidelines that are reviewed and approved by the authoring organization prior to publication. These summarizations of the original, full-text guidelines never omit or alter important information. The addition of ICD-10-CM diagnostic codes and CPT® procedure and service codes facilitate documentation and billing.

Ordering

Do you offer discounts for purchase of multiple titles?

Yes! Please build your own package or select one of our pre-defined packages based on specialty.

Do you offer multi-user (institutional) licenses?

We will be rolling this out very soon. If you would like more information please contact us.

How long will it take to receive my order?

Your order will be immediately available upon order confirmation. Your content will be available in the “My Library” section after logging in to the Guideline Central website and/or mobile app.

Can I order by phone?

You are welcome to call us if you need help placing your order. You can reach us at (407) 878-7606 during the hours of 9am to 5pm (eastern), Monday through Friday.

Billing

How do I apply a coupon code to my order?

Upon checkout you will be able to enter a coupon code.

Can I pay via purchase order?

Certain orders greater than $500 may qualify for purchase order payments. Please contact us for more information.

Do you charge sales tax?

Sales tax is applied only to customers with billing addresses in Florida.

What credit cards are accepted?

Visa, Mastercard, Discover, and American Express are all accepted.

How often am I billed?

Your subscription is billed on a yearly basis and will auto-renew each year. Contact us if additional information is needed.

Cancellations and Returns

What is your refund policy?

We offer partial refunds based on the amount of time you’ve had your subscription. Please contact us to request a refund.

Do you offer a money-back guarantee?

All CPG + Codes subscriptions come with a no hassle, 7-day free trial. If you are not completely satisfied within the first 7 days, cancel your purchase and charges to your card will be refunded.

Can I cancel my order?

Yes. To cancel your order, please contact us during regular business hours

Access

Can I view the content offline?

Yes, but only within the Guideline Central mobile app for iOS or Android. To download your subscription for offline use, simply log in to the mobile app and click the download button next to your desired content. Please note that some ICD-10 deep linking functionality is only accessible with an Internet connection.

Which devices can I use to view my subscription?

Your subscription is available online at GuidelineCentral.com as well as in the Guideline Central mobile app for iOS and Android. You can log in to your account on any device and access your subscriptions in the “My Library” section. There is no limit to the number of devices you can use.

What if I can’t remember my username or password?

If you cannot remember your password, please visit GuidelineCentral.com, click “login” in the top navigation and then click “forgot password?” to request a password reset. Sometimes these password reset emails are sent to spam, so if you do not receive your password reset email within 5 minutes please check your spam folder. If you still cannot find your password reset email, please contact us and we will manually reset your password.